Tuesday, February 7, 2023

Eliminating the QuickBooks Connection has been lost issue

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QuickBooks is a bookkeeping software renowned for the accuracy of the financial tasks it performs and the credibility of its account reports. The software can easily track sales, create invoices, and maintain records. The data or financial records are stored as company files in the software. Users may sometimes face difficulties in accessing the company file due to QuickBooks Connection has been lost issue. If you are also unable to open our company file due to this issue, keep reading the blog to figure out its causes and methods to deal with it.

If you find this complex & time-consuming, reach out to QB professionals at 1-855-856-0042 for help in troubleshooting.

About the issue

QuickBooks stores financial data as company files which can be accessed through multiple systems. As soon as you give a command to access the file, the software starts fetching the file in its specified location and sets up a connection with the file. You’ll receive this error message on your screen if this connection with the company file breaks or QuickBooks fails to connect with the file. The ongoing task will be terminated after receiving the error, and the software may even crash after freezing for some seconds.

Recommended to read: How to fix QuickBooks Error 163


 The possible triggers for this error in QuickBooks are given below-

  • The portable drive containing your company file is not connected to your PC.
  • The Company file has been damaged and is now in an unsupported format for QuickBooks.
  • The software is behaving abnormally due to an incomplete/damaged installation.


The methods to get rid of this company file error in QuickBooks are as follows-

Solution 1- Check that the external drive is connected to your PC and restart your PC

The software may struggle to connect with the company file because the file source is currently disconnected from the system. If a server hosts the file, your system might not be connected to the network. Make sure your system is adequately connected to the file source. Some issues may randomly occur with QuickBooks’ background processes, causing them to stop. Restart your PC to fix these issues and reopen your QuickBooks.

If the error is still present, move to the next method.

Solution 2- Use the QuickBooks Tool hub

QuickBooks Tool hub is an option for resolving minor issues with the company file or the network. You must always update your QB Tool hub to the latest version available. Follow the steps given below if you are already using it-

  1. Open the QuickBooks Tool hub and click on Company file issues.
  2. Tap Run QuickBooks File Doctor in the list.
  3. Locate your company file in the list or click on Browse.
  4. Click on the Check your file option in the middle.
  5. Enter your QB Admin password to start the file repair.
  6. Restart QuickBooks after the process is finished.

The issues while opening your company file will be fixed after using the methods above.


We are now at the farthest limit of this blog that explains why you received QuickBooks Connection has been lost message while opening your company. You must use the methods mentioned in the blog to fix this error from your QuickBooks.

If the issue is still left, call 1-855-856-0042 to approach a QB support team for further assistance.

Also read: Troubleshoot the QuickBooks error 1310 with simple solutions

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