Tuesday, May 30, 2023

If QuickBooks has Stopped Working; Perform these Troubleshooting Steps

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Sometimes, while running the QuickBooks Desktop application, users can face accessibility issues. The application can sometimes stop working or doesn’t start, creating difficulties for regular users. The QuickBooks has stopped working issue can arise due to many possible reasons, like damaged operating system files. In this article, we will help you easily address the QuickBooks is not opening error by providing you with effective solutions.

If you are having trouble understanding the steps or eliminating the error message on your own, you can reach out to us at 1.855.738.2784 to get direct assistance from our support team.

Common Reasons for the QuickBooks Closes after Login Issue

You might be getting the QuickBooks Desktop does not start issue due to the following possible factors –

  1. The Windows operating system files are damaged or corrupted, and the files might be missing from the system.
  2. The hard disk containing your QuickBooks application might be damaged or experiencing bad sectors.
  3. Your QuickBooks Desktop application is not correctly installed, and the installation files are damaged, corrupted, or deleted from the system.
  4. The QBWUSER.INI file might not be running correctly, and the file might be missing or accidentally deleted from the system.
  5. Your QuickBooks company file contains more characters than allowed, and the file name has extra spaces or special characters.

Easy Methods to Terminate the QuickBooks Desktop is Unresponsive Error

If your QuickBooks Windows app not working, you can use the solutions provided below to address the issue –

You May Read Also: How To Fix QuickBooks Error 15223

Solution 1 – Scan the Hard Disk to Mend the Bad Sectors from the File Manager

You can eliminate the QB closes with no error message by scanning the hard disk sectors.

  1. Open Windows File Manager by pressing the Windows + E keys and right-click the C drive to select Properties.
  2. From under the Tools menu, click Check Now and checkmark the Automatically fix file system errors and Scan for and attempt recovery of bad sectors options to start the file scan procedure.
  3. Click Start and wait until Windows complete the scan and repair process to check if the application issues are rectified.

Solution 2 – Mend the QBWUSER File by Modifying the File Extension from the QuickBooks Directory

To resolve the application issues, you can rename the QBWUSER file by modifying the file extension.

  1. Open Windows File Manager and navigate to the C drive to access this path – Users\User Name \AppData\Local\ Intuit\QuickBooks, and find & select the QBWUSER.INI file.
  2. If you don’t see the file, click Folder and Search Options under the Organize tab at the top left corner of the Window to access the View tab.
  3. Checkmark the Show hidden files, folders, or drives option and click Apply to right-click the file and select Rename.
  4. Add .OLD at the end of the file name, for example (QBWUSER.INI.OLD), and open QuickBooks to check if the QuickBooks crashes on startup error is resolved.


If your QuickBooks has stopped working, you can use the solutions provided above to easily dismiss the issue. If the error persists, you can reach out to us at 1.855.738.2784 to get assistance from our QB experts.

Recommended To Read: How To Resolve QuickBooks Error 6094

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