Monday, October 2, 2023

Walkways to Troubleshoot QuickBooks Banking Error 9999

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QuickBooks Error 9999 is a peculiar error in QuickBooks Online that indicates a script issue. This error may result due to a troublesome internet connection and generally prevents the connection between QuickBooks Online and the bank. Furthermore, this technical aberration can lead to a slow computer performance, freezing, and even the potential loss of important company files. While a major instigator of QuickBooks banking error 9999 is a faulty QuickBooks installation, there are various other causes as well that shall be enumerated in the forthcoming sections.

Causes of QuickBooks Banking Error Code 9999

There are several factors that can contribute to the occurrence of QuickBooks Banking Error. Some of the common causes include:

  • Slow internet connection causing a delay in communication between the bank and QuickBooks.
  • Antivirus or firewall software interfering with the connection between QuickBooks and the bank’s website.
  • Excessive browser cache files.
  • Issues on the bank end.

Methods to Fix QuickBooks Error Code 9999

Method 1: Update Your Bank

  • Open QuickBooks Online and select the ‘Banking’ option.
  • Click on ‘Update’ and repeat this step multiple times.
  • If the issue persists, move on to the next method.

Method 2: Clear Browser’s Cache Files

For Google Chrome:

  • Launch Google Chrome and go to ‘Settings.’
  • Select ‘Clear Browsing Data’ and choose ‘Cached Images and Files.’
  • Click on ‘Clear Data’ to delete the cache files.

For Firefox:

  • Type ‘about:preferences#privacy’ in the address bar and press ‘Enter.’
  • Choose ‘Clear Recent History’ and select ‘Cache.’
  • Click on ‘Clear Now.’

For Internet Explorer:

  • Press ‘Ctrl+Shift+Delete’ together.
  • From the ‘Delete Browsing History’ page, choose ‘Temporary Internet files and website files.’
  • Click on ‘Delete.’

For Safari:

  • Click on ‘Develop’ in the top menu.
  • Select ‘Empty Caches.’

Method 3: Disconnect & Reconnect your Bank Account

To disconnect your bank account from QuickBooks Online, proceed with the following steps:

  • Go to the ‘Banking’ tab.
  • Click on ‘Edit’ next to the account you want to disconnect.
  • Choose ‘Disconnect this account’ in the ‘Account’ window.
  • Click on ‘Save and Close.’

Steps To reconnect the bank account to QuickBooks Online

  • Under the ‘Bank’ tab, click on ‘Add Account.’
  • Enter your bank account login information and select ‘Continue.’
  • Choose ‘Securely connect’ and then click on ‘Bank.’
  • Select your account type and choose a credit card or bank account.
  • Click on ‘+Add new’ and ‘Connect’ if you don’t have an account.

Method 4: Log in to Bank Website from the Web Browser

If you can’t link your account to the bank due to security reasons, log in to your bank’s website using a web browser of your choice. Enter the required credentials and complete any verification steps. Once logged in successfully, try updating your bank feeds in QuickBooks Online.

Method 5: Manually Import Transactions

Visit your bank’s website, download the transactions in ‘.QBO’ format, and import them into QuickBooks Online if none of the previous methods resolved the error code 9999.

Method 6: Repair the Registry Files

The Windows Registry is essential for proper functioning. If there are any damaged registry files, it’s important to fix them promptly. You can use the command line to repair Windows Registry files by following these steps:

  • Click on the ‘Start’ menu.
  • Type ‘Command’ in the search box.
  • While holding down ‘Ctrl + Shift,’ press ‘Enter.’
  • If prompted, click on ‘Yes.’
  • In the ‘Command Prompt’ window, type ‘Regedit’ and press ‘Enter.’
  • Right-click on the registry key associated with Error 9999 in the ‘Registry Editor.’
  • Go to the ‘File’ menu and select ‘Export.
  • Save the backup key in a selected folder.
  • Choose ‘Selected branch’ in the ‘Export range’ box and click ‘Save.’
  • Make sure to use the ‘.reg’ file extension when saving the file.
  • Create a backup of the registry entry.
  • Check if the QuickBooks Banking Error 9999 is resolved.

Method 7: Clean Junk Files

Delete temporary or junk files from your PC to avoid conflicts between programs and connection issues with your bank account. This can be done as follows:

  • Press ‘Win + R’ to open the ‘Run’ box.
  • Type ‘cleanmgr.exe’ and click ‘OK’ or press ‘Enter.’
  • Select ‘Clean up system files’ in the ‘Disk Cleanup’ window.
  • Click ‘Yes’ and mark the files you want to delete.
  • Choose ‘Delete Files’ and wait for the temporary files to be removed.

Method 8: Use the System File Checker

Check your system files using the Windows System File Checker and fix any problematic files. Follow these steps:

  • Press the Windows key.
  • Type ‘Command’ in the search box.
  • Right-click on ‘Command Prompt’ and choose ‘Run as administrator.’
  • Type ‘SFC /scannow’ in the command prompt.
  • Press ‘Enter’ and wait for the process to complete.
  • Restart your computer.
  • Check if the QuickBooks problem 9999 is resolved.          

Also read: fix QuickBooks error 1334

This article unraveled all about the different solutions for resolving QuickBooks Banking Error 9999. For further assistance, you can reach out to our QuickBooks technical experts through our helpline 1-800-615-2347.

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